I wanted to start something new and gain the necessary experience required to become a health care professional.

Administration Apprentice | Woodley Village Surgery

Jamie-Lee Jones is currently undertaking the intermediate apprenticeship in medical administration. She is learning all aspects of working in a patient facing role in Woodley Village Surgery, which includes admin duties. Jamie-Lee is partway through a significant component of her apprenticeship: the 12-week Level 2 AMSPAR course which is a nationally recognised qualification in the medical industry.

Jamie-Lee has settled really well into the practice and has picked up her duties with ease. She provides a professional level of service and goes the extra mile to ensure patients’ needs and expectations are always met.

What led you to enrol on an apprenticeship?

I wanted to start something new and gain the necessary experience required to become a health care professional.

What does your role as an apprentice entail?

I carry out a number of tasks for my surgery such as: making appointments for patients, answering phone calls and being the first point of call for any enquiries. I also provide admin support to the team such as organising cover whenever anyone goes on holiday and sorting the post. I am currently transferring patients’ records from the old fashioned Lloyd George envelopes to folders.

What have you enjoyed most about your apprenticeship?

I really enjoy working with the public and my colleagues on a daily basis as I am a bubbly, chatty person. There is a great atmosphere in my workplace and I really enjoy coming to work every day and being responsible for many duties in the surgery.

What has been a personal highlight of your apprenticeship?

Winning ‘Apprentice of the Month’. I felt really appreciated, and that my hard work has paid off.

Have you got any advice for school leavers looking for the right career path?

I would definitely recommend an apprenticeship for school leavers as it builds your skills for future jobs. It’s a good opportunity to achieve a qualification without being in full-time education so you can physically learn your trade.

Ellie Taylor, Jamie-Lee’s Damar trainer says:

“Jamie-Lee definitely has a strong future in the NHS. The current qualification she is working towards can be used towards securing either a clinical or non-clinical role as the apprenticeship will give her the necessary skills and understanding needed”

Dr Choudry at Woodley Village Surgery said:

“I am extremely pleased with her quality of work and feels that she goes above and beyond what is expected of her”

Siobhan Blaney, Practice Manager at Woodley Village Surgery added:

“Well done, Jamie on winning Apprentice of the Month. This is fantastic feedback to receive and recognition that your hard work is noticed and appreciated!”

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