Leanne Murphy, a 35-year-old personal secretary, works for Stockport NHS Foundation Trust. She was enrolled onto an administration training course with Damar Training, to encourage her development and to help progress her career, which she has now completed. The course ran alongside her current role at Stockport NHS Foundation Trust, allowing Leanne to continue to earn whilst she learnt. After completing the course, Leanne now has a Level 3 Business and Administration Diploma, and is hoping to complete further training courses in the future. Here’s her story so far.
What led you to choosing to enrol on the training scheme?
As part of my personal development review, I was given aims and objectives that I needed to meet. In order to help me achieve these goals, I was offered the opportunity to undertake the training course with Damar. I was keen to enrol as the course would give me the skills and knowledge I needed to help me develop as personal secretary.
What does your role at Stockport NHS Foundation Trust entail?
My role at Stockport NHS Foundation Trust involves providing dedicated secretarial support to two heads of service, alongside assisting my colleagues as part of a wider secretarial team. I have a range of responsibilities within this role, such as managing diaries, arranging meetings, preparing agendas, taking minutes and liaising with partner organisations. It’s a very varied role, so no two days are the same, which I enjoy.
How have you used the skills learnt during your training scheme?
Following the completion of my training programme, I’ve utilised the skills that I developed and put them into practice within my current role. I’m now also keen to progress onto the next level of this qualification to further my skill set and knowledge base.
What did you enjoy most about your training scheme?
This training scheme allowed me to use the skills I learnt in a live working environment, which gave me a real sense of achievement. I really enjoyed putting my skills into practice straight away, alongside my colleagues, and continue to use them every day.
How did you develop over the course of your training scheme?
My confidence has increased and I feel much more accomplished within the workplace. The training programme has not only improved my knowledge, but also highlighted skills I didn’t know I had.
What was your personal highlight of your training scheme?
For me, the highlight was presenting my work and explaining how I came to certain conclusions. Before the course, I didn’t have much experience with public speaking but, with the support provided, I felt confident to present my work with ease.
Have you got any advice for people considering enrolling on a training scheme?
Go for it! At first I was worried that I wouldn’t be able to gain the qualification whilst having such a heavy workload, especially with working in such a busy environment. However, as I was being assessed on the work I was already doing, it was easier than I thought.
Debbie Shaw, PA at Stockport NHS Foundation Trust, said: “Leanne has developed over the course by enhancing her skills and becoming more proficient at utilising the various software packages within Microsoft Office. She has successfully developed and presented her work as part of the course, which has helped to develop her confidence in public speaking.”