I assumed apprenticeships were just for builders and electricians, but here I am, typing this whilst sat working in a medical recruitment company.

Customer Service Apprenticeship at Madison

Congratulations to Olivia Hayes who has started her Level 2 Customer Service Apprenticeship at Madison Medical in Cheadle.

What led you to enrol on an apprenticeship?

My main reason for going down the apprentice route was that I wasn’t enjoying college as much as I’d liked to and I felt that the courses I was taking were not beneficial to the career I was looking to be in. Therefore, I decided to look around at the several types of apprenticeships and came across Damar who did an assessment on my strengths, weaknesses, interests and hobbies which helped guide me towards the most fitting apprenticeships.

I decided an apprenticeship would be for me as I enjoy the work environment as opposed to the college/school environment. I am much more of a hands-on learner which I wasn’t getting at school.

What does your role as an apprentice entail?

My main responsibilities as an apprentice for Madison Medical are basic admin which involves inputting new candidates’ information into our system for the sales team to access easily. I also answer incoming calls, handle queries and solve any problems. I update compliance data which is vital for doctors and nurses as if these documents aren’t up to date, legally the doctors and nurses cannot go to work. Therefore, it is of great importance that these documents are up to date. In addition, I liaise with clients and nurses to keep them informed of any new work available to them.

What have you enjoyed the most about your apprenticeship?

I mainly enjoyed the environment of the workplace at Madison Medical. The staff instantly welcomed me and the other Apprentice and made us feel like we were part of the team and not just the new-comers. Everyone is very friendly and is happy to help with questions. I also enjoyed the pace of work, we have taken a steady approach to the apprenticeship but at the same time we are left to our own devices and trusted to take on the workload. Our mentors were great at giving us feedback and helping us understand why we were doing certain tasks and the importance of it.

What has been a personal Highlight of your apprenticeship?

A highlight for me was when I covered for a member of staff who was on annual leave. I was asked to take all his important phone calls which I love doing as I enjoy problem solving and working on tasks with tight deadlines. I liked handling issues over the phone and finding a solution that pleases the client or candidate. I also enjoyed booking new work for the candidates.

Have you got any advice for school leavers looking for the right career path?

My advice would be if you’re unsure about college then spend a bit of time researching the different things you can do within apprenticeships, because when I started looking around I was amazed at the number of different paths you can go down. Also, and I’m guilty of this, I assumed apprentiships were just for builders and electricians, but here I am, typing this whilst sat working in a medical recruitment company.

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