Qualifications

We deliver the following apprenticeship frameworks:

• Business and Administration
• Accounts (including AAT)
• Customer Service
• Management and Team Leading
• Contact Centre Operations
• Housing

In most cases, these are offered as intermediate apprenticeships and advanced apprenticeships. A intermediate apprenticeship is broadly equivalent to 5 good GCSEs. An advanced apprenticeship is the vocational equivalent of 2 A levels.

Please bear in mind that almost all apprenticeships allow us to build a qualification that is tailored to a particular job. As a result, one of our learners working for a firm of solicitors will pick different units to a learner who works for a travel company even though they are both doing an apprenticeship in business and administration.

We also offer a range of complementary qualifications, including:

• ILEX Legal Secretarial Certificate/Diploma
• CMI management qualifications
• Association of Accounting Technicians (AAT) at Foundation and Intermediate level
• National Vocational Qualifications (NVQs) in each of the framework areas mentioned above.

For staff with few prior qualifications, some funding may be available towards the cost of a standalone NVQ.

We have a range of one day courses which are designed to broaden the skills of our apprentices and which are offered to existing learners at a modest additional cost. This includes:

• Professional Telephone Techniques
• Self Organisation and Time Management
• Assertiveness at Work
• Negotiation Skills
• Effective Presentation Skills
• Essentials of Effective Management
• IT (eg Microsoft Excel, Word)