Management and Team Leading

Team leading and management apprenticeships have been created for people working in roles where they are responsible for planning and monitoring the work of staff and maintaining and developing the use of effective systems and processes. Examples of jobs that team leading and management apprentices either do or are working towards include:

• Call centre team leader
• Hospitality and retail store manager
• Hotel shift supervisor
• Office manager
• Training/HR manager
• Hospital ward manager

Damar's team leading and management apprentices work in a wide range of sectors including: law, accountancy, healthcare, financial services, hospitality, property, media, manufacturing and distribution.

The team leading intermediate apprenticeship is designed for people who supervise staff by planning, allocating and monitoring work. It is ideal for those who are new to management or hold a role such as assistant manager, working under the close direction of someone more senior.

The management advanced apprenticeship is suitable for staff who have more autonomy in their leadership role and will normally have the authority to plan and implement changes to processes and personnel.

What you learn will depend on your job. In all cases you will complete:

A technical certificate which will develop your knowledge and understanding of your area of work and the underpinning management theories that apply. The technical certificate involves training both in the workplace and (in some cases) at our training centre in Stockport, as well as assessment via online tests.

Key skills in communication, application of number and IT. Unlike academic exams, these are designed to ensure that you have the skills in maths, English and IT that you need at work. We support you with 1:1 and small group training where necessary. Key skills are assessed by way of a portfolio (which will be related to your job) and online tests.

A National Vocational Qualification (NVQ). The NVQ is designed to develop and assess your competence in your job role. It is mostly completed at work with the support of your Damar assessor. As well as mandatory components assessing the key competencies that any manager requires, such as self organisation and time management, effective communication, productive team working, motivation techniques and the ability to improve their own and others performance, each apprenticeship can be tailored to meet the needs of their sector.

Here are what two of our apprentices might learn: