|
Core units
Carry out your responsibilities at work
1.1 Communicate information
1.2 Plan and be accountable for your work
1.3 Improve your own performance
1.4 Behave in a way that supports effective working
Work within your business environment
2.1 Work to achieve your organisation’s purpose and values
2.2 Apply your employment responsibilities and rights
2.3 Support diversity
2.4 Maintain security and confidentiality
Optional
Units (Choose 1)
Ensure your own actions reduce risks to health and safety (ENTO)
3.1 Identifying hazards and evaluating risks
3.2 Reducing risks to health and safety
Manage and evaluate customer relations
13.1 Identify customer needs and expectations
13.2 Deliver services
Manage diary systems
4.1 Manage diary systems
Organise business travel and
accommodation
5.1 Organise business travel and accommodation
Organise business travel and accommodation
5.2 Organise business travel and accommodation
Deal with visitors
6.1 Deal with visitors
Process customers’ financial information
15.1 Receive payments from and make payments to customers
15.2 Monitor customers’ payments
Operate credit control procedures
15.3 Assess the nature of non-payment
15.4 Take appropriate action to recover monies due
Store, retrieve and archive information
19.1 Process information
19.2 Retrieve information
19.3 Archive information
Research and report information
7.1 Research information
7.2 Report information
Organise and support meetings
19.4 Prepare for meeting
19.5 At the meeting
19.6 After the meeting
Use IT System (IT User)
6.2 Use IT systems
Use IT to exchange information (IT User)
7.3 Send and receive e-mails
7.4 Search for information on the web
Use word processing software (IT
User)
22.1 Use word processing software
Use spreadsheet software (IT User)
22.5 Use spreadsheet software
Use databases software (IT User)
9.1 Use database software
Use presentation software (IT User)
9.1 Use presentation software
Use specialist or bespoke software (IT User)
10.1 Use specialist or bespoke software
Use a telephone system
13.1 Making calls
13.2 Receiving calls
13.3 Dealing with message systems
Operate office equipment
11.1 Operate office equipment
Prepare text from notes
12.1 Prepare text from notes
Prepare text from shorthand
24.1 Prepare text from shorthand
Prepare text from recorded audio
instructions
24.2 Prepare text from recorded audio instructions
Produce documents
24.3 Produce documents
Work effectively with other people
24.4 Work effectively with other people
|
