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Core Units
Carry out your responsibilities at work
1.1 Communicate information
1.2 Plan and be accountable for your work
1.3 Improve your own performance
1.4 Behave in a way that supports effective working
Work within your business environment
1.1 Work to achieve your organisation’s purpose and values
1.2 Apply your employment responsibilities and rights
1.3 Support diversity
1.4 Maintain security and confidentiality
1.5 Assess and manage risk
Optional
Units part A (Choose 1)
Ensure your own actions reduce risks
to health and safety (ENTO)
3.1 Identifying hazards and evaluating risks
3.2 Reducing risks to health and safety
Manage diary systems
4.1 Manage diary systems
Organise business travel and accommodation
5.1 Organise business travel and accommodation
Use IT System (IT User)
6.1 Use IT systems
Use IT to exchange information (IT User)
7.1 Send and receive e-mails
7.2 Search for information on the web
Use databases software (IT User)
9.1 Use database software
Use presentation software (IT User)
9.2 Use presentation software
Use specialist or bespoke software (IT User)
10.1 Use specialist or bespoke software
Optional
Units Part B (choose 3)
Supervise an office facility
11.1 Supervise an office facility
Procure products and services
12.1 Procure products and services
Manage and evaluate customer relations
13.1 Identify customer needs and expectations
13.2 Deliver services
13.3 Monitor and evaluate services
Manage the payroll function (AOSG)
14.1 Apply management controls to the payroll function
14.2 Resolve queries and produce management information
14.3 Implement redundancy pay procedures
Complete year-end procedures (AOSG)
15.1 Produce payroll year-end returns
15.2 Identify reportable benefits and expenses in the context of
tax and national insurance
15.3 Produce reports of benefits
Monitor information systems
16.1 Monitor information systems
Run Projects
17.1 Plan the project
17.2 Run the project
Research, analysis and report information
18.1 Research information
18.2 Analyse the report information
Plan, organise and support meetings
19.1 Prepare the meeting
19.2 At the meeting
19.3 After the meeting
Make a presentation
20.1 Before the presentation
20.2 At the presentation
20.3 After the presentation
Organise and coordinate events
21.1 Before the event
21.2 At the event
21.3 After the event
Use word processing software (IT User)
22.1 Use word processing software
Use spreadsheet software (IT User)
22.2 Use spreadsheet software
Use website software (IT User)
22.3 Use website software
Use artwork and imaging software (IT User)
22.4 Use artwork and imaging software
Design and produce documents (IT User)
22.5 Design and produce documents
Develop productive working relationships with colleagues and
stakeholders (MSC)
24.1 Performance
24.2 Behaviours
Provide leadership for your team (MSC)
24.3 Performance
24.4 Behaviours
Prepare text from notes
24.5 Prepare text from notes
Prepare text from shorthand
24.6 Prepare text from shorthand
Prepare text from recorded audio instructions
24.7 Prepare text from recorded audio instructions |
