Venue

Workplace / Damar 2^nd Floor, 38 St. Petersgate, Stockport, SK1 1HD

Telephone  0161 480 8171

Duration

The duration of the programme varies according to individual job role and experience.  Average time on the programme 12 months.

Who will Benefit

Staff using information technology in their job role and wishing to acquire a formal qualification.

Content

Optional Units ( Points system used)

     Customer Care
Data analysis and data structure design
Develop personal and organisational effectiveness
Health and safety in ICT and Contact Centres
Interpersonal and written communication
Investigating and defining requirements
Managing software development
Quality management of ICT products
Remote support for products or services
Security of ICT systems
Software development – component creation
Software development - design
Software installation and upgrade
System management
System operation
Technical advice and guidance
Technical fault diagnosis
Technical fault remedy selection
Testing ICT systems
User profile administration
Working with ICT hardware and equipment
Managing people and resources (import)
Project management (import) level 4 only
Supporting learning and development (import)
Internets and intranets
E-mail
Word processing software
Spreadsheets software
Databases software
Websites software
Artwork and images software
Presentations software

Equal Opportunity

Damar is committed to the principle of equal opportunity in employment and training and intends that no job applicant, employee or trainee receives less favourable treatment on the grounds of race, colour, nationality, ethnic or national origin, religion, political beliefs, sex, sexual orientation or marital status.

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