British Gas has expanded its apprenticeship offering to employees by teaming up with leading training provider, Damar Training.
Famed for its engineering apprenticeships, British Gas is now offering apprenticeships to employees working in its customer service and administration teams.
Seven employees, aged between 16 and 21, from the contact centre in Manchester, have successfully completed an eight month apprenticeship in customer service.
As well as British Gas’ in-house training, the apprentices had ongoing support and assessment from Damar Training, a long-established training provider operating throughout the north-west.
In addition to learning skills directly required for their job, the apprenticeship helps staff develop knowledge on issues like Health and Safety legislation and offers them the opportunity to brush up on their maths and English skills.
The seven apprentices are Philippa Gledhill (18, from Worsley), Jessica Turner (19, from Newton Heath), Tom Stevenson (19, from Stalybridge), Mike Truter (19, from Audenshaw), Mike Denny (21, from Stalybridge), Lemar Ghulam (20, from Whalley Range ) and Josh Earle (19, from Gorton).
Stuart Hough, general manager of British Gas in Manchester, said: “Making sure that we are able to give our customers the highest level of customer service is of paramount importance to British Gas.
“In addition to this, the apprenticeship programme helps us to support the local community by offering opportunities to young people and also helps us to attract staff who may not have considered a career with British Gas. We are extremely pleased with the success of the apprenticeships and already have a further 10 people doing the course.”
Josh Earle is one of the successful apprentices. He said: “I really enjoyed doing the apprenticeship and am pleased to have an industry-recognised qualification that I’m sure will help me in my future career. I would definitely recommend it to anyone else considering a job in customer service.”
Jonathan Bourne, managing director at Damar Training, said: “I am delighted by the support and commitment shown by the team at British Gas and by the apprentices themselves. As a result of their efforts and with our support, a group of young people from diverse backgrounds now have sustainable jobs, nationally recognised qualifications and skills that they can take with them through their working lives.”
Mr Bourne added: “ Apprenticeships are no longer just about school leavers and the ‘trades’. Anyone, at any age, can start an apprenticeship in a wide range of subjects to open up career opportunities and develop a greater understanding of their job.”