Danielle Hesketh – Business Administration Apprentice at Ofsted

What is your current role?

I am part of the ‘Complaints about Schools’ team. The team is a part of the Applications, Regulation and Compliance Team in the Chief Operating Officer’s Directorate. My role is to provide administrative support for complaints and ensure that all complaints are monitored and tracked effectively. This role supports the team to achieve targets and provide high quality complaint responses and investigation.

Which apprenticeship are you undertaking?

I am undertaking a 2-year business administration apprenticeship within Ofsted.

What does your role involve?

My role is to ensure that the complaints we receive are handled and investigated fully and that each complaint is treated fairly. I have been working at Ofsted for six months and I feel that I have been able to make a difference to a child’s life, just by ensuring each complaint is efficiently responded to.

How do you juggle work and being a mum?

When I started working for Ofsted, I had been a stay-at-home mum for four years. I found that the transition into work was quite difficult. Once I had been accepted onto my apprenticeship, I then had the challenge to arrange childcare. I also had to pick up a whole new routine of getting Amelia to school and arriving at work on time. The routine is the hardest part because once I leave work, my day is not over. I then need to pick my daughter up, come home and do my daily chores. Although it has been hard and I’ve faced a lot of challenges along the way, I enjoy working for Ofsted and I now feel that Amelia will look up to me and remember that I was able to work and care for her, no matter how tough it was.

What do you enjoy most about your role?

I enjoy ensuring that the educational needs of young people are met. Every day, we are presented with lots of different complaints but we always make sure that they are treated with care and attention to ensure the best outcome.

How are you hoping to spend Mother’s Day this year?

I am hoping to spend a nice day at home with my daughter. Amelia doesn’t quite understand what the meaning of the day is. However, she will make a card at school and will be super excited to give it to me.



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