Customer Service

Excellent customer service enables a business to stand out from its competitors. Our aim is to ensure that your staff are delivering consistently great service to your business's customers.

Lyn Usher | Trainer

Apprenticeships in customer service are for those who interact with a range of customers on a day-to-day basis. These customers can be internal or external to the organisation and may involve face-to-face or telephone contact. Jobs that customer service apprentices either do or are working towards include:

  • Receptionist
  • Reservation consultant
  • Telesales or call centre operative
  • Food and beverage team member
  • Retail team member
  • Hotel concierge

Customer service apprentices at Damar work in a wide range of sectors including: law, accountancy, healthcare, financial services, hospitality, retail, property, media, manufacturing and distribution.

Customer Service Apprenticeship Standard

The apprentice will develop the skills, knowledge and behaviours required to deliver high quality products and services to customers. The services may be delivered from the workplace, digitally, or through going out into the customer’s own locality. They may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Apprentices will learn how to positively influence the customer experience and their level of satisfaction. They must show excellent customer service skills and behaviours as well as product and/or service knowledge. The service must be in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.

Progression Routes

  • Customer service specialist apprenticeship
  • Team leading and management apprenticeships
  • Business administrator apprenticeship

Next Steps

Download the Customer Service Apprenticeship overview

Get in touch

Call our Business Development team on 0161 480 8171 or email info@damartraining.com and one of the team will be in touch.

Apprenticeship Vacancies

See our latest apprenticeship vacancies and apply online.

Get in touch

We are always happy to meet you, without obligation, to run through your staff development and recruitment needs.

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