1. What led you to enrol on an apprenticeship?
My employer, Verastar, who has predominantly worked with Damar on Level 2 Customer Service apprenticeships, gave me the opportunity to complete my Level 5 in Management and Leadership. At this stage, I had only just started my journey as a team manager and so I jumped at the chance to receive specific training and further my knowledge in the area.
2. What does your role as an apprentice entail?
My role as an apprentice has been a combination of write-ups, analysis and reflective studies. As well as analysing the existing management theory, I continuously reflect and evaluate
my own working practice; practical work products, demonstrating service levels within the call centre, operational work flow processes and viability testing of company software. In addition to attending regular recorded professional discussions with my tutor.
3. What have you enjoyed most about your apprenticeship?
The most enjoyable element of my apprenticeship has been how I have been able to study management theory, and then apply the learning to my day to day role. This has developed my skills as a leader, as I have had both the academic learning and the hands-on experience, which is so sought after in many industries.
4. What has been a personal highlight of your apprenticeship?
The highlight of my apprenticeship has got to be working on the preparation and launch of Verastar’s move into the English water market in 2017. I worked with the company’s Project Management team and was given the opportunity to lead my own project to coordinate the communication and training for Verastar’s staff to ensure that we were fully prepared for our venture into this completely new market. Throughout this, I gained vital experience in project management and strategic change management processes, it’s something I will never forget and hope to use in the future.
5. Have you got any advice for school leavers looking for the right career path?
Take your time, research what you want to do and make a decision which feels right for you and not one which other people think you should do. Further to this, and this is something which I regret not doing more of myself, seek out voluntary experience – it’s a crucial step towards a good career. There are so many organisations that need voluntary help, so you won’t just be helping them, you’ll be helping yourself as you’ll be able to build a varied CV, and it could help you decide the type of career you may want to pursue.