I wanted to start something new and gain the necessary experience required to become a health care professional.

Administration Apprentice | Woodley Village Surgery

Jamie-Lee Jones is currently undertaking the intermediate apprenticeship in medical administration. She is learning all aspects of working in a patient facing role in Woodley Village Surgery, which includes admin duties. Jamie-Lee is partway through a significant component of her apprenticeship: the 12-week Level 2 AMSPAR course which is a nationally recognised qualification in the medical industry.

Jamie-Lee has settled really well into the practice and has picked up her duties with ease. She provides a professional level of service and goes the extra mile to ensure patients’ needs and expectations are always met.

What led you to enrol on an apprenticeship?

I wanted to start something new and gain the necessary experience required to become a health care professional.

What does your role as an apprentice entail?

I carry out a number of tasks for my surgery such as: making appointments for patients, answering phone calls and being the first point of call for any enquiries. I also provide admin support to the team such as organising cover whenever anyone goes on holiday and sorting the post. I am currently transferring patients’ records from the old fashioned Lloyd George envelopes to folders.

What have you enjoyed most about your apprenticeship?

I really enjoy working with the public and my colleagues on a daily basis as I am a bubbly, chatty person. There is a great atmosphere in my workplace and I really enjoy coming to work every day and being responsible for many duties in the surgery.

What has been a personal highlight of your apprenticeship?

Winning ‘Apprentice of the Month’. I felt really appreciated, and that my hard work has paid off.

Have you got any advice for school leavers looking for the right career path?

I would definitely recommend an apprenticeship for school leavers as it builds your skills for future jobs. It’s a good opportunity to achieve a qualification without being in full-time education so you can physically learn your trade.

Ellie Taylor, Jamie-Lee’s Damar trainer says:

“Jamie-Lee definitely has a strong future in the NHS. The current qualification she is working towards can be used towards securing either a clinical or non-clinical role as the apprenticeship will give her the necessary skills and understanding needed”

Dr Choudry at Woodley Village Surgery said:

“I am extremely pleased with her quality of work and feels that she goes above and beyond what is expected of her”

Siobhan Blaney, Practice Manager at Woodley Village Surgery added:

“Well done, Jamie on winning Apprentice of the Month. This is fantastic feedback to receive and recognition that your hard work is noticed and appreciated!”

Apprenticeship Vacancies

See our latest apprenticeship vacancies and apply online.

Get in touch

We are always happy to meet you, without obligation, to run through your staff development and recruitment needs.

Case Studies

12th November 2018
Clarity More >