I enjoy the level of responsibility and trust given to me in regards to my work. As an apprentice, I felt that I was viewed as a team member first and a student second.

Business Administration Apprentice | Rowan House Children's Centre (NHS Stockport)

Jordan Batho has completed his advanced level business administration apprenticeship at Rowan House Children’s Centre (NHS Stockport) As part of his qualification, Jordan was challenged to take on units to support his development which included developing and delivering a presentation.

During his practice run, Jordan’s presentation on Autism was delivered with much confidence and showcased impressive knowledge. As a result, he was asked to deliver to the Training Team.  In addition to providing valuable information to the trainers, this provided Jordan an opportunity to step outside of his comfort zone and deliver his presentation to a group of more than 20 trainers.  Anyone faced with presenting will appreciate how daunting it can be, yet Jordan took this in his stride and delivered a clear and informative presentation with confidence.

Jordan received positive feedback and praise from all who attended the presentation and has gained valuable lifelong skills that will come into good use within his career.

Here is Jordan’s progression so far.

What led you to enrol on an apprenticeship?

I was previously enrolled on an intermediate level business and administration apprenticeship with a small bookkeeping firm based in Reddish. During this apprenticeship, I learned a lot about the basics of business and administration and actually finished my qualification earlier that the expected date of completion. I wanted to progress and achieve an advanced level qualification and found a post five minutes away from my house within the NHS as a Clerical Officer. I applied and was offered the position an hour later!

What does your role as an apprentice entail?

In my role as a clerical officer, I was part of the administration team at the Intergrated Service for Children with Additional Needs (ISCAN). This role had me on front desk duties such as meeting and greeting patients, updating arrival records and dealing with telephone queries. I also held the responsibility of ensuring patient files are up-to-date, secure and in the right place at the right time. The role involved lots of responsibility as I was dealing with medical files for children with complex and additional needs, which if misplaced, lost or incorrectly updated, could affect their care.

What have you enjoyed most about your apprenticeship?

The part of my apprenticeship I have enjoyed the most is the ability to integrate into a team and become a valued member. I was able to come up with ideas and put them forward to my team leader and she would consider them, feedback to me and even put them into place. This made me feel like my voice and ideas were worth something and that I was a real team asset. I also enjoyed the level of responsibility and trust given to me in regards to my work. As an apprentice, I felt that I was viewed as a team member first and a student second.

What has been a personal highlight of your apprenticeship?

I would say the personal highlight of my apprenticeship is the same reason I have been chosen to be student of the month: my presentation to the trainers at Damar on Autism Spectrum Disorder at their development day in December. My trainer, Debbie encouraged me to take a nerve-racking step and present my presentation to around 30 people. I had never done this before and it was a real confidence booster. I have since moved on from the NHS and my current line manager has now asked me to present it to my colleagues at our next team meeting.

Have you got any advice for school leavers looking for the right career path?

An apprenticeship is a great way to develop the on the job skills that you need to flourish in a workplace environment. You learn skills that you simply could never learn in a classroom. Additionally, you can become an apprentice in almost any sector or business environment and you earn as you learn. In most cases, there is even a job offer at the end of your post. How can you beat that?

Below are some comments from Debbie Barker, Jordan’s Damar trainer:

“We had selected ‘The develop and deliver a presentation’ unit for Jordan’s qualification and as part of his assessment, I observed him deliver a practice of his presentation on Autism. I was so impressed with the content and delivery, that I asked our training manager if he could deliver it to the Training Team on development day. Jordan jumped at the chance and worked really hard on perfecting it. Although he was nervous on the day, he delivered a cracking presentation with confidence and received excellent feedback from the Trainers”.

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12th November 2018
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