The 18 to 24 month Travel Consultant Apprenticeship has been designed for employees with travel booking responsibilities who would benefit from further training and development. It will build the apprentice’s knowledge of geography, customer service, legal and compliance, industry technology and their own personal development within the travel industry.
If you are looking for travel apprenticeship vacancies, you can search for these on our vacancies page.
Learn more about our Travel Apprenticeship and the opportunities available below.
The Damar Difference
Damar Training are one of just a handful of training providers delivering this valuable qualification. We:
- Have been delivering the Travel Apprenticeship since its development as a trailblazer
- Are very proud of our current 100% pass rate
- Use a blended delivery model that allows us to deliver on a national basis
- Work with a number of large businesses within the travel industry
Travel Training Delivery Model
Our unique training programme is divided into training sessions delivered face-to-face, via group sessions and webinars. Each session has a clear objective and outcome, relevant content, demonstration and practice opportunity. Regular feedback is provided throughout the course and post-training content is provided to further learning and development. Students are encouraged to do their own research on their companies, their customers and the importance of excellent customer service in the travel industry.
There is a robust end-point assessment that comprises a knowledge test, professional discussion and the submission of “my journey”, a portfolio of work demonstrating the apprentice’s competence.
The following topics are covered as part of the apprenticeshipi:
- Role: How to keep up to date with current international affairs that could impact customers
- Products: Knowledge of unique selling points of travel products and an understanding of how to match their features to enhance the competitive proposition
- Knowledge: Knowledge of passport and visa requirements, customs and traditions, differences in time zones
- Team: How to work as part of a team to deliver excellent customer service while learning about the importance of personal development
- ICT How to use travel booking systems
- Profiling: Knowledge of different clients, including corporate and leisure customers, to identify their requirements and individual needs
- Operations: Knowledge of the organisation and its everyday operations
- Relationships: Build excellent communication skills verbally, over the phone or face-to-face while developing relationships with colleagues, customers and suppliers
This travel apprenticeship is a fantastic way to kick start a career in travel consultancy or develop the skills and knowledge of an existing team member. Those with prior qualifications, including degrees, are eligible in most cases. The individual must be in a role where they need to make travel arrangements, accommodation bookings and ancillary services.
For larger employers, the travel apprenticeship is 100% funded via the apprenticeship levy. Smaller employers pay only 5% of the total cost.
Travel apprentices will be well placed to progress within the industry into leadership or specialist travel roles.
The Benefits of Travel Apprenticeships
There are many benefits to using apprenticeship training for new or existing staff within your business:
- Improve levels of customer service and retain more customers
- Increase confidence across your teams with a more skilled and qualified workforce
- Improve communication with customers on the telephone and face-to-face as well as intenral communications
- Decrease and deal more effectively with compaints and travel disruptions
"Clarity have been working with Damar Training offering a successful apprenticeship programme since 2014. By establishing a good working relationship, we have been able to recruit individuals ready to start their career in business travel and develop them to become successful business travel consultants.”
Read the full Clarity case study.