Apprenticeships in customer service are for those who interact with a range of customers on a day-to-day basis. These customers can be internal or external to the organisation and may involve face-to-face or telephone contact. Jobs that customer service apprentices either do or are working towards include:
- Reservation consultant
- Telesales or call centre operative
- Food and beverage team member
- Retail team member
- Hotel concierge
Customer service apprentices at Damar work in a wide range of sectors including: law, accountancy, healthcare, financial services, hospitality, retail, property, media, manufacturing and distribution.
Customer Service Apprenticeship Standard
The apprentice will develop the skills, knowledge and behaviours required to deliver high quality products and services to customers. The services may be delivered from the workplace, digitally, or through going out into the customer’s own locality. They may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
Apprentices will learn how to positively influence the customer experience and their level of satisfaction. They must show excellent customer service skills and behaviours as well as product and/or service knowledge. The service must be in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.
- Customer service specialist apprenticeship
- Team leading and management apprenticeships
- Business administrator apprenticeship
Get in touch
Call our Business Development team on 0161 480 8171 or email firstname.lastname@example.org and one of the team will be in touch.